最新的EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 - EX0-114免費考試真題
問題1
In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts. What are these contracts called?
In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts. What are these contracts called?
正確答案: D
問題2
In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
正確答案: C
問題3
What is the most common process that is associated with the Service Desk?
What is the most common process that is associated with the Service Desk?
正確答案: A
問題4
A Change leads to a modification of an IT element. Which of the following terms best describes the element being modified?
A Change leads to a modification of an IT element. Which of the following terms best describes the element being modified?
正確答案: B
問題5
What data is recorded when an incident is reported to the Service Desk?
What data is recorded when an incident is reported to the Service Desk?
正確答案: A
問題6
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
正確答案: D
問題7
What is used for the assessment of maturity of organizations?
What is used for the assessment of maturity of organizations?
正確答案: D
問題8
Which statement with regard to Information Security Management is true?
Which statement with regard to Information Security Management is true?
正確答案: C