C9560-659：最新的IBM認證C9560-659考題，Fundamentals of Applying IBM SmartCloud Control Desk V1認證

問題1
Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk?

A. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

B. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interlaces and workflows that facilitate cross-silo cooperation.

C. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.

D. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.

正確答案: A

問題2
Which statement is true regarding the IBM SmartCloud Control Desk (SCCD) administrative workstation?

A. The middleware installation program only works on the administrative workstation.

B. The administrative workstation is an optional SCCD component.

C. The administrative workstation must be on a Windows platform.

D. SCCD EAR files must be generated on the administrative workstation.

正確答案: D

問題3
A self service user can perform which two tasks in the Self Service Center application? (Choose two.)

A. Import data

B. Order from the offering catalog

C. Report an issue

D. Create a workflow

E. Authorize a configuration item

正確答案: B,C

問題4
Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

A. Migration Manager

B. Integration Framework

C. Enterprise Identity Mapping

D. Data Analyzer

正確答案: B

問題5
In order to respect the dependencies between components, what is the deployment sequence for IBM Smart Cloud Control Desk VMImage?

A. Oracle virtual machine for the database and then WebLogic Application Server virtual machine.

B. IBM DB2 virtual machine for the database and then WebLogic Application Server virtual machine.

C. IBM WebSphere Application Server virtual machine and then IBM DB2 virtual machine for the database.

D. IBM DB2 virtual machine for the database and then IBM WebSphere Application Server virtual machine.

正確答案: D

問題6
Which three types of data can be loaded using the Quick Configuration tool of IBM SmartCloud Control Desk? (Choose three.)

A. Person Users

B. Configuration Items

C. Assets

D. Classifications

E. Sites

F. Job Plans

正確答案: A,B,C

問題7
The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)

A. Ticket Owners

B. Roles

C. UserID

D. Security Groups

E. Person Groups

F. E-mail Address

正確答案: B,E,F

問題8
The Start Center's Help menu provides links to which two resources? (Choose two.)

A. StartCenterHelp

B. Self Service Help

C. IBM developer Works Wiki

D. IBM Redbooks

E. IBM Electronic Support

正確答案: A,E

問題9
During a requirements gathering work session with a customer, they need to record the original categorization of the service request, would like this classification to copy to the work order, and be able to advise on the true root cause of the work order.
How might this be achieved with business processes?

A. Enable Use with Classification for service request, work order, and failure codes

B. Configure failure class and codes and ensure details of problems, causes, and remedies

C. Ensure Use with Classification is checked for service request, problem, and work order

D. Ensure the failure class and codes are configured on incident and work order

正確答案: B

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