最新的Oracle RightNow CX Cloud Service 2012 Essentials - 1Z0-465免費考試真題
問題1
Your customer runs a 24/7 call center and has a policy starting that incidents that agent's solved by the end of an agent's shift should be moved out of that agent's inbox to be worked by another active agent.
Which two actions will accomplish this?
Your customer runs a 24/7 call center and has a policy starting that incidents that agent's solved by the end of an agent's shift should be moved out of that agent's inbox to be worked by another active agent.
Which two actions will accomplish this?
正確答案: B,D
說明：（僅 PDFExamDumps 成員可見）
問題2
Which three expressions use proper syntax?
Which three expressions use proper syntax?
正確答案: B,D,E
問題3
Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.
Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.
正確答案: A
說明：（僅 PDFExamDumps 成員可見）
問題4
During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?
During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?
正確答案: A,C,E
問題5
Your customer wants to measure agent performance based on feedback from their end customers.
If you end customer provides negative feedback, their incident needs to be reopened automatically. Identify three tasks to fulfill these requirements.
Your customer wants to measure agent performance based on feedback from their end customers.
If you end customer provides negative feedback, their incident needs to be reopened automatically. Identify three tasks to fulfill these requirements.
正確答案: A,B,D
問題6
Your customer would like you to alter the create account page.
They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.
Your customer would like you to alter the create account page.
They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.
正確答案: B
說明：（僅 PDFExamDumps 成員可見）
問題7
Select the six actions that initiate the business rules engine to run its configured logic.
Select the six actions that initiate the business rules engine to run its configured logic.
正確答案: A,C,D,E,F,H
說明：（僅 PDFExamDumps 成員可見）
問題8
A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.
A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.
正確答案: C