最新的EXIN ITIL Service Capability Operational Support and Analysis - ITILSC-OSA免費考試真題

A. A user calls the Service Desk to order a toner cartridge

B. A user calls the Service Desk because they would like to change the functionality of an application.

C. A Manager submits a request for a new employee to be given access to an application

D. A user logs onto an internal web site to download a licensed copy of software from a list of approved options

A. Diagnosis of, and recovery from, technical failures

B. Maintenance of the technical Infrastructure

C. Documenting and maintaining the technical skills required to manage and support the IT Infrastructure

D. Defining the Operational Level Agreements for the various technical teams

A. Thorough testing, to ensure that services are designed to meet business needs

B. To monitor the performance of technology and processes

C. To manage the technology used to deliver services

D. To deliver and support IT Services