最新的Genesys Cloud CX: Architect Certification - GCX-ARC免費考試真題
問題1
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
正確答案: B,C,D
問題2
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
正確答案: B
問題3
What is the minimum value for the number of times to repeat a menu?
What is the minimum value for the number of times to repeat a menu?
正確答案: B
問題4
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
正確答案: A
問題5
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
正確答案: A
問題6
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
正確答案: A