最新的Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038免費考試真題
問題1
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?
正確答案: A,D
問題2
Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
正確答案: A
問題3
Which option should you use to create or configure queues?
Which option should you use to create or configure queues?
正確答案: B
問題4
For which three reasons should you recommend using workflows?
For which three reasons should you recommend using workflows?
正確答案: B,D,E
問題5
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
正確答案: A,B
問題6
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
正確答案: C,F,G
問題7
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
正確答案: D